The Informed Life with Hugh Dubberly
The Informed Life with Carrie Hane
Integrating Product UX After an Acquisition
Develop Mastery by Revisiting the Basics
The Waning File/Folder Mental Model
Clarifying Meanings Through Mindful Set-making
Meeting the User
Tweaking Users' Mental Models
Book Notes: “Framers”
Clarity vs. Confidence: Starting Conceptual Models Right
Modeling for Automated Organization
Changes to Sketch's Conceptual Model
Flexibility vs. Ease-of-use
Building Bridges to Understanding
Overcoming Objections to Modeling
Models Before Screens
Citibank's $500m ‘UI’ Problem
Three Models
The ‘Culture’ Layer
Screens and Models
TAOI: Gmail's New Conceptual Model
Understanding Customer Mental Models
The Bridge Model
The Cynefin Framework
The Illusion of Explanatory Depth
How to Understand a Complex Subject
Four Types of Prototypes
A Model for Teaching (and Learning)
An Example of a Semantic Environment Map
Book Notes: "Finite and Infinite Games"
The Ladder of Abstraction