Episode 38 of The Informed Life podcast features an interview with service design consultant, writer, and educator Andy Polaine. Andy is the co-author of the book Service Design: From Insight to Implementation and host of the Power of Ten podcast. In this conversation, we delved into service design: what it is, and how it can help organizations create more holistic experiences.
Among other things, a service design consultant can help organizations approach business challenges from different perspectives. As Andy put it,
In my head, I’ve got those different kinds of zoom levels and I’m trying to work out where people are at and where the project is at and try and bring everyone aligned on that or move them up and down as well, you know?
Shifting perspectives to understand a domain at different “zoom levels” is central to Charles and Ray Eames’s film Powers of Ten. A book version of this film inspired Andy early on, and this influence echoes in the name of his podcast.
Ours was a delightful conversation. I hope you get as much value from it as I did.
The Informed Life Episode 38: Andy Polaine on Service Design