I was interviewed by Marc Fonteijn for his Service Design Show. You can see the episode here:
https://youtu.be/sUhR4gc3viI
Service Design Show Episode 54: "Ask Harder Questions"
July 27, 2018
My chat with Marc Fonteijn covers why asking harder questions is key in service design.
See also:
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Jorge Arango
is an information architect,
author, and
educator.
Read more about him or get in touch.