Teaching

Systemic Design Beyond the Screen

| Jorge Arango

Last evening I introduced students in my systems studio class to their final project for the semester. The project has them designing an intervention to help individuals with their financial health. I must call it an “intervention” because I’ve been trying to steer the students away from thinking about the things they’re making as manifesting exclusively through screens.

It’s a challenge. Designing at a systemic level calls for thinking abstractly, and looking at the entire ecosystem one is designing for. However, systemic change happens as a result of concrete interventions: Something must serve as the catalyst for change, and that something must be made tangible somehow. Given how much time we spend interacting with and through screens, it’s natural to immediately gravitate towards solutions that involve software experienced through (especially) mobile app screens.

While software can be incredibly powerful, to think exclusively about the objects of interaction design as screen-based experiences is to limit ourselves unnecessarily. Our bodies and the world they inhabit are incredibly rich; screen-based experiences collapse that richness into relatively small windows that concentrate everything into what you can experience through a small glass rectangle.

We have so many more possibilities to choose from! What if the object of design were a new ritual? Or how about language? (“Create a new way of talking about the domain that opens up new possibilities.”) And of course, service design offers a broad range of possible interventions well beyond what can happen through screens.

Of course, I’m not opposed to screen-based interventions. The problem is that we’re so used to them that students run the risk of 1) immediately gravitating towards cliched solutions, and/or 2) not thinking about the problem as a systemic design challenge, thinking instead that they’re working on an “app” (something they’re more familiar — and therefore, more comfortable with.) I’m hoping that nudging them to think beyond the screens can help them think more systemically and propose more interesting (and fresh) solutions.

Seeing What’s Actually There

| Jorge Arango

One of the most important things I learned at university was how to see. Architects communicate through drawing, so it’s important for them to learn to draw. Drawing well requires observing carefully; capturing what’s actually there as opposed to what you think is there. This is harder than it sounds. The mind keeps breaking in with shortcuts. “I know what this is. It’s the roof of a house. We know what the roof of a house looks like, don’t we? Just draw that.” The result is often an abstraction that has little to do with what’s actually there.

Knowing that your mind meditates between the world and what you’re trying to capture is an important lesson. If it isn’t pointed out to you, you may not know you’re doing it. You go along merrily introducing theories and abstractions that influence your perception of reality.

I’m teaching my students to observe systems in action. Systems are comprised of various elements that relate to each other in particular ways. When these elements interact, the system exhibits particular behaviors. Understanding how the system works and what it does requires observing these elements and their behavior over time. What are the elements? How do they influence each other? What happens when they do?

When I ask the students to explain what they’re seeing, they invariably respond with a mix of observations and theories. Often, the theories have little to do with what’s actually happening. Interestingly, the observations they report are clearly influenced by their theories. The students make assumptions about what they’re seeing based on what they believe is happening.

We all do this. Observing with equanimity is difficult. Our chattering mind constantly breaks in with explanations. We pine for coherence; we want reality to correspond to our mental models, rather than the other way ‘round. We must practice seeing clearly and impartially in order to get better at it, much as we practice to get better at sport. It’s an essential meta-skill that improves our ability to acquire other skills.

The “Right” Way

| Jorge Arango

Interacting with students is one of the privileges of teaching design at the graduate level. These budding designers are open-minded yet seriously focused on their chosen area of practice, a mindset that offers many opportunities for teaching and learning.

Many of the questions students ask are about the “right” way to do particular things. What’s the right way to diagram a system? What’s the right way to design an interaction? What’s the right way to present this? Is this how a conceptual map is supposed to look? Etc. My reply is often disappointing: There isn’t a “right” way to do it; it depends.

This answer seldom satisfies. But what’s the alternative? There aren’t right/wrong answers in design, only incremental approximations to improved conditions, some of which are preferable to others. Ambiguity comes with the territory, especially at the graduate level. (It certainly does when dealing with clients in “real-world” conditions.)

One of my aims is to help students realize that I’m not there to judge what’s wrong or right; they must develop this sense in themselves. What I can offer is a set of tools and practices that allow them to develop a particular skill: thinking-through-making.

Thinking-through-making is how a diverse group of smart people can come together to solve complex systems problems. These aren’t problems you can solve in your head or by talking with others; you must build models that allow you to externalize your understanding. The act of making the model prompts insights that won’t emerge otherwise. Doing so with others allows the entire group to tap into — and build — their pooled cognitive capacities in an incredibly powerful way.

Thinking-through-making is independent of any particular discipline; it’s evident in architecture, graphic design, interaction design, etc. The feedback loop at the center of the design process is a characteristic shared by all design disciplines. The designer facilitates this feedback loop.

Given the increasingly complex and multi-disciplinary challenges we face, it behooves us to think about design independently of our particular areas of practice. We can leverage our individual expertise in service to bringing diversity to the team; of proposing alternative approaches that may otherwise been missed. But at the core is design, a way of solving problems that doesn’t offer on-the-spot “right” answers but evolves incrementally towards better.

How to Understand a Complex Subject

| Jorge Arango

Sometimes you need to understand a complex subject. When first getting into it, you’re faced lots of new concepts and ideas, unfamiliar language, unexpected connections between terms, etc. There’s lots of information to digest. Where do you start? How do you make sense of it all?

Understanding complex subjects is a meta-skill: a skill that helps you become better at acquiring other skills. When you hone your ability to understand, learning new things becomes easier. Improving your sense-making skills is a powerful boost for your effectiveness.

Concept mapping is the best practice I’ve found for making sense of complex subjects. A concept map is a visual representation of the relationships between concepts that affect a particular problem or domain. In contrast to a linear exposition of the subject, a concept map lets you pick the starting point for your investigation and allows you to see details in the context of the big picture. A well-crafted map achieves the goal Richard Saul Wurman laid out for information architects: to help others find their own paths to knowledge.

The best conceptual mapper I know is Hugh Dubberly. The Dubberly Design Office website has an entire section dedicated to showcasing their beautiful and insightful maps. These maps are inspiring — and also a bit intimidating. But concept maps mustn’t be elaborate or polished to be valuable.

A post on the DDO blog shows you how to create your own concept maps. I use this approach with my students and in my professional work; it’s the best way I’ve found to understand complex subjects.

The Role of Paper in Learning

| Jorge Arango

How do you learn a new subject? Let’s say you’re starting work on a new project, one where you have expertise in the craft but not the domain. You’ll be working alongside subject matter experts. Their time is limited; you don’t want to waste it by asking lots of newbie questions. It’s up to you to come up to speed fast so you can ask relevant questions and help structure the problem.

As a strategic designer, I find myself in this situation often. For example, a few years ago I worked on the design of a system that was meant to be used by neurosurgeons and radiologists. While I’d designed user interfaces for complex systems before, I didn’t know much about neurology. Working in this space required that I get up to speed quickly on a complicated subject matter. (No “it ain’t brain surgery!” jokes on this project!)

Over the years I’ve developed techniques for learning that work for me. I’ve written before about the three-stage model I use. To recap: when learning a new subject, I aim to 1) contextualize it, 2) draw out the distinctions in it, and 3) explore its implications. I strive to make each stage actionable: to make things with the new information I’m learning.

What kinds of things? It depends on the stage of the process I’m in. In the very early stages, it’s mostly scribbles, sketches, and various notes-to-self. Further on in the process, I look to share with others — especially with people who know the subject matter. In both cases, I’m looking to establish a feedback loop. Seeing the ideas out in the world changes my relation to them. I’m reminded of the tagline on Field Notes notebooks: “I’m not writing it down to remember it later, I’m writing it down to remember it now.” Spot-on. The act of putting pen to paper changes my relationship to the idea; the act of articulating it nudges me to give it structure and coherence.

I deliberately chose the phrase “putting pen to paper;” this process doesn’t work as well for me with digital tools. I’ve been experimenting for years with digital sketchbooks, but keep coming back to pen-and-paper for speed, reliability, and ease-of-use. That said, digital tools play an essential role. My (continuously evolving) learning ecosystem includes software like OneNote, Ulysses, OmniFocus, and Tinderbox. Recently I’ve also started experimenting with DevonThink. These tools all serve specific needs and do things that paper can’t do.

There’s lots of overlap between these tools, so why have so many of them? It’s tempting to want to cut down the ecosystem to as few tools as possible. But putting everything into a single tool means sacrificing important functionality; the ones that do lots of things don’t do any one of them as well as dedicated tools. For example, OneNote, Tinderbox, and DevonThink can capture reminders, but none of them do it as well as OmniFocus, which is designed for that purpose. (Having OS-level, cross-app search functionality such as macOS’s Spotlight is a boon, since it means not having to remember which app you put stuff into.)

A paper notebook could be the ultimate “does everything” tool. People have been taking notes on paper for many hundreds of years. There are lots of frameworks around that allow you to use plain paper to track commitments (e.g., bullet journals), separate signal from noise (e.g., Cornell notes), etc. Paper is super flexible, so there’s always the temptation to do more with it. But paper is far from perfect for some learning activities. For example, capturing lots of long texts and finding patterns in them (what I’m using DevonThink for) is best done with digital tools.

While the form of my learning ecosystem keeps evolving, it’s increasingly clear what role my paper sketchbook plays: It’s a scratchpad where raw thoughts and ideas emerge. It’s not for capturing long texts. It’s not for sharing with others — not even with future me (i.e., “to remember it later.”) Instead, it’s an extension of my mind; a sandbox where I shape for myself — thus internalizing — the things I’m learning.

In practice, this entails jumping back-and-forth between digital tools and paper. I once aspired to consolidate these steps into a “smart sketchbook” (see here and here) that would allow me to eschew paper. However, I increasingly value the role my physical sketchbook plays in my learning ecosystem. Its limitations are an advantage: using it requires a shift in modality that keeps ideas flowing, vibrant, and malleable.

A Model for Teaching (and Learning)

| Jorge Arango

Even if you’re not a professional educator, sometimes you must teach others. Perhaps someone has joined your team and needs inducting into your project, or a child asks you about the meaning of some obscure term, or you’re called on to tell an audience about your company. Whatever the case, many of us often find ourselves having to introduce others to ideas that are new to them.

Over time, I’ve found a pattern for teaching that works well for me. It consists of four steps:

  1. Contextualize
  2. Draw out distinctions
  3. Explore implications
  4. Make it actionable

Continue reading →

Give Priority to Old Sources

| Jorge Arango

Acquire the habit of attending carefully to what is being said by another, and of entering, so far as possible, into the mind of the speaker.

Advice from the latest designer advocating empathy? The newest self-help sales craze? No, a snippet from the Meditations of Marcus Aurelius, written in the first century​​​ B.C.E. Old books can be useful. Sometimes, more useful than the “latest greatest.”

According to Forbes, there are between 600,000 to 1,000,000 new books published every year in the U.S. alone. There are also other media competing for your attention: Twitter, Facebook, YouTube, news websites, blogs, TV, etc. That’s a lot of content, and you have limited time. How do you know what to prioritize?

Whenever I’m faced with multiple choices for a particular subject, I gravitate towards older sources. Recently I’ve been reading about strategy and consulting. There are lots of books in these categories. Some have been around longer than others. Those are the ones I start with.

Why? Because the market weeds out the less useful ones over time. Among the countless books being published this year, only a few will still be in print fifty years from now. That’s because the ideas in those books have proven useful to people from multiple generations. They’re probably useful to you too. When given a choice, prioritize these older sources. If you can see beyond their sometimes stale examples and illustrations, you’ll find much that is timeless and valuable.

(I write this with conflicted feelings since I have a book coming out soon. But I’ve aimed for it to be useful in the long run. I’m also honored to have contributed to another book that has been in through four editions over twenty years of continuous publication.)

The Abstraction Bell

| Jorge Arango

Most people don’t like abstractions. You start telling them about models and concepts and hierarchical constructs and their eyes glaze over; they look past you, wondering when you’re gonna get to the good stuff. (Or, more likely, about lunch.) This is a problem for people whose work requires dealing with and communicating abstract concepts, like information architects.

One way to deal with this is to own it: You tell the other person, “yes, this is abstract stuff — but that’s alright.” Doing so won’t relieve your interlocutor from his or her anxiety, but at least it lets them know you acknowledge this may be uncomfortable ground to cover; that it’s ok for them to ask for clarification.

When you’re teaching this stuff, abstraction comes up all the time. In workshop settings, especially, participants may not be in the mindset to deal effectively with abstraction. In order to own it with these students, I’ve started using an “abstraction bell”: I (literally) ring a bell every time I start talking in particularly abstract terms. (I’m using a meditation timer on my phone as the “bell.”) This is a fun way to remind students that I’m aware of the fact we’re venturing into abstract territory. It permits them to ask questions and allows them to relax in the knowledge that all may not be immediately clear.

Of course, it’s always preferable to make ideas more tangible. But that’s not always possible. In those cases, we’re saved by the bell.

Teaching IA in Chicago

| Jorge Arango

I’ll be in Chicago over the next few days for the 18th annual Information Architecture Summit. This year I’ll be leading a few sessions:

  • Tomorrow (3/21) I’ll be teaching a full-day workshop on the essentials you need to know to get started with information architecture. This workshop has a lot of content, but also includes hands-on exercises to give participants a taste of what it’s like to do this stuff.
  • On Thursday (3/22) I’ll be repeating the IA essentials material as a half-day workshop for the first cohort of IA Summit Scholars. I’m excited about this program and looking forward to meeting the students!
  • On Saturday (3/24) morning I’ll be hosting the first of two (yes two — by popular demand!) Polar Bear Yoga sessions. (Later that evening I’ll be embarrassing myself — as I do every year — at karaoke night. That is if my voice holds up; I’m currently getting over a cold.)
  • On Sunday (2/25) I’ll be hosting the second Polar Bear Yoga session.

I hope to see you there. This will be my ​12th Summit; it’s hard to believe I’ve been going to this conference for over a decade. The Summit is my favorite conference every year, and this year promises to be a good one! If you haven’t signed up already, I encourage you to register now.