Dan Hill on the impact of technology on the urban experience:
the smartphone, as the most obvious manifestation of the broader tech sector, is shaping the way we live and interact with each other, and thus our cities and habitations. And it is becoming clear that this is not necessarily all good.
User-centered design is partly to blame:
Our design practice is not yet sufficiently advanced to handle what economists call the ‘externalities’ of tech (somewhat misleadingly, as if an iceberg’s tip is ‘external’ to the rest of the iceberg.) The relentless focus on ‘the user’, which has driven so much product and process improvement over the last two decades, is also the blindspot of the digitally-oriented design practices. They can only look up from the homescreen blankly, through the narrowly focused lens of ‘the user’, when asked to assess the wider impact of such services when aggregated across the city.
The relentless focus on ‘the user’, which has driven so much product and process improvement over the last two decades, is also the blindspot of the digitally-oriented design practices. They can only look up from the homescreen blankly, through the narrowly focused lens of ‘the user’, when asked to assess the wider impact of such services when aggregated across the city.
So interaction design and service design produce insight and empathy for individual experiences, but produce little for collective impact or environmental empathy.
Mr. Hill argues that an effective approach to using technology effective in these domains requires looking beyond user-centered design towards an “equal and opposite” approach of environment-centered design:
The core ideas of strategic design – of integrative thinking and practice; of framing questions and challenges appropriately; of working at multiple scales, paces and vehicles; of taking on complexity and making it legible and malleable via synthesis; of addressing systemic change; of stewardship – means stretching design’s definition in this direction, perhaps just as design has stretched to drive tech forward.
As the world becomes increasingly urbanized, the way we use technology at urban scale will effect profound transformations on the day-to-day lives of the majority of people in the planet. “Tech” won’t be something they’ll be able to opt out of; it’ll be the infrastructure of their lives. It’s imperative that designers start to think beyond the effects of technology on individual users.
