Intro 2

The Latest…

Why Workshops Don’t Work (and What You Can Do About It) (6/27/2017) - This post originally appeared in Drafts, a Futuredraft publication. “We haven’t had good experiences with workshops.” I was unsettled when I heard this. I’d just suggested to this person — an executive in a large company, and a possible client — that a workshop would be the most effective way for his team to overcome their most pressing challenge. […]
How to Design New Information Environments That Don’t Suck (4/28/2017) - In systems design there is a rule of thumb known as Gall’s law. It states: “A complex system that works is invariably found to have evolved from a simple system that worked. A complex system designed from scratch never works and cannot be patched up to make it work. You have to start over with […]
Workshop: From Strategy to Structure (and Back Again) (1/30/2017) - The products and services you design should address the needs of your organization and of society as a whole. As a designer of information environments, you need to think beyond the user interface to the underlying structures that bring order and coherence to the artifacts people interact with. This half-day workshop teaches tools to help […]
3 Placemaking Lessons From the Magic Kingdom (1/12/2017) - UX designers need to know about placemaking, and Disneyland is a great example to learn from.
Leaving Our Mark (12/22/2016) - This post is based on a speech I wrote for two back-to-back keynotes delivered in November 2016 at Interaction South America (Santiago, Chile) and the Italian IA Summit (Rome). The U.S. election was decided on the eve before I flew to Rome. When architects tour Rome, one of the things they learn is that buildings […]
Leaving Your Mark (11/22/2016) - Update 2016-12-26: I’ve published a post based on this presentation. Closing keynote for the 10th Italian Information Architecture Summit, delivered on November 12, 2016 in Rome. Description: What mark are you leaving in the world? Look around you. Rome is a testament to the power of architecture to create places that stand the test of time, […]
Interview: Prototyping the Future (8/29/2016) - My friend Peter Morville is writing a new book about planning. In preparation for the book, he’s hosting a series of conversations and releasing them as a podcast. I’m honored to be one of the people he spoke with. You can listen to our conversation here:
Interview: Euro IA 2016 (7/5/2016) - I was interviewed in preparation for Euro IA, where I’ll be leading a workshop and giving a presentation. You can read the transcript in Medium.  Euro IA 2016 will take place in Amsterdam September 22-24. Register here.
Of Molders and Dancers (6/27/2016) - Dear Julia, Ada, and Elias: The world is a little scary right now. In many places, the old ways of being are going away. Many people are having a hard time understanding where they fit in, and they’re reacting by making choices that go against their best interests. You’re not aware of this because mama […]
The Smart Sketchbook Revisited (6/23/2016) - In 2013 I published a blog post to explain my digital sketching and note-taking setup. Much has changed since then, so it’s time for an update. If you want to dig deeper into this topic, you should check out that original post. But I in case you’re strapped for time, this is where it left […]