How I can help you

I’ve worked with dozens of design and product teams. Many are held back by the lack of a clearly articulated vision and conceptual structures that bring their products to life.

That’s where I come in. I provide clarity, order, and alignment to UX design projects by using architectural thinking.

Specifically, this involves:

• Synthesizing research findings into actionable insights
• Designing systems models, maps, and frameworks
• Developing a UX architecture for your product (or product family)
• Helping turn abstract ideas into testable prototypes

Over the last 25 years, I’ve architected digital experiences and “made the complex clear” for a wide range of organizations, from non-profits to Fortune-500 corporations.

I’ve worked with clients in diverse industries, including high tech, financial services, transportation, retail, and healthcare. As a result, I can quickly identify patterns in complex problems and cross-pollinate innovative solutions.

Services I offer

Research
Understand your product’s context and the people it serves

Strategic design
Define a clear path to success and define measures for progress

Information architecture
Make your systems more coherent, learnable, and effective

Prototyping
Test proposed directions in real-world situations

Training
Increase your design team’s effectiveness and efficiency