Living in Information

Digital systems — such as Facebook, Wikipedia, and your bank’s website — are more than products or tools: They create contexts that change the way we interact, think, understand, and act. In many ways, they function like places. This presentation covers three perspectives from architecture that are essential if we are to create digital products and services that serve our needs. These perspectives are:

  1. The importance of having a solid conceptual structure
  2. Understanding these structures as part of a broader system
  3. Accommodating change by ensuring the system’s sustainability

The presentation is based on a book I’m writing — also tentatively titled Living in Information — which is scheduled to be published by Two Waves (a Rosenfeld Media imprint) in 2018.

Leading Effective Co-Creation Sessions

I first led this co-creation workshop with Chris Baum at UX Week 2017 in San Francisco, CA.


Today’s complex design challenges require that designers be able to effectively collaborate in real-time with people from diverse backgrounds and experiences. When facilitating co-creation sessions, designers need to be able to “hold the center line” and see and hear clearly, free of preconceived notions and ideas. This workshop teaches practical techniques to help designers acquire the skills needed to successfully co-create with others to generate breakthrough ideas.

Topics Covered

Setting the stage

  • The meeting space as a three-dimensional, shared scratchpad
  • The importance of context to creative thinking
  • The importance of people to the process
  • The tools: Markers, stickies, projectors, etc.
  • Ideal layout for the space

Capturing and generating knowledge

  • Speed vs. accuracy
  • Choosing the right level of granularity
  • Choosing the right words to represent concepts
  • Formulating open-ended questions
  • Conceptual modeling

Creating an opening for insight

  • Interpersonal dynamics
  • Accommodating humans — when, how much, what?
  • Technology — when, how much, what?
  • Establishing a rhythm for the session
  • Sharing learnings with people who weren’t in the room

Workshop Exercises

  • Live capture and synthesis of conversation
  • Managing sketching sessions and capturing the stories behind sketches
  • Facilitating conversations
  • Observing the dynamics in the room

Participant Take-Aways

  • You’ll learn how to run a co-creation session
  • You’ll improve your collaboration and facilitation skills
  • You’ll find out how to carry the momentum from the co-creation session into your day-to-day practice

From Strategy to Structure (and Back Again)

The products and services you design should address the needs of your organization and of society as a whole. As a designer of information environments, you need to think beyond the user interface to the underlying structures that bring order and coherence to the artifacts people interact with.

This half-day workshop teaches tools to help visualize product strategy, and translate that strategy to an information architecture to produce products and services that address the real needs of people and organizations.

The workshop is structured in three parts divided by two hands-on exercises. However, this is not a rigid structure: The workshop is set up to be a conversation focused the attendees’ interests.

There are no slides; instead, I lead participants through a series of ideas and concepts by drawing diagrams live using an iPad Pro. This format is more engaging and interactive than traditional slides.

By participating in the workshop,

  • You’ll learn how to visualize product strategy and to connect it to purpose
  • You’ll learn how to bridge that strategy to semantic structures that inform coherent UIs
  • You’ll learn how pace layering can help you create information environments that better stand the test of time
  • You’ll get an overview of conceptual modeling as a tool for designing better information environments

I’ve given versions of this workshop at Euro IA 2016 (Amsterdam), the Italian IA Summit 2016 (Rome), and plan to do so at the IA Summit 2017 (Vancouver). 

Leaving Your Mark

Update 2016-12-26: I’ve published a post based on this presentation.

Closing keynote for the 10th Italian Information Architecture Summit, delivered on November 12, 2016 in Rome.


What mark are you leaving in the world? Look around you. Rome is a testament to the power of architecture to create places that stand the test of time, marks of people long gone. Stone, metal, wood, pozzolana: Architects design for the ages.

Digital information environments, on the other hand, are among our shortest-lived designed artifacts. What was once a cutting-edge application quickly becomes outdated as device form factors and operating systems evolve. It seems those of us who design and produce websites, applications, and other information products and services are constantly trying to catch-up so our designs can remain relevant. Instead of designing for the ages, we work for and within an ever-smaller now.

But not everything changes at the same speed. The structure of information environments, in particular, evolves at a slower pace than its forms. Because of this, information architects can and should design for the ages too.

In this closing keynote, we will look at information architecture as a discipline in the broader context of design for purpose, and how as an information architect you can leave a mark that endures.

Dejando Huellas

A Spanish-language version of my keynote Leaving Your Mark, delivered at Interaction South America 2016 in Santiago, Chile.


¿Cuánto duran los productos y servicios que estás diseñando? ¿Cinco años? ¿Dos años? Dados los constantes cambios en las tecnologías que los subyacen y las características esenciales de los medios interactivos, los apps, sitios web, y otros artefactos informáticos son algunas de las cosas más efímeras que hemos diseñado. Estas cosas están transformando el mundo, creando ecosistemas que impactan la forma en que entendemos el mundo e interactuamos los unos con los otros.

Esta presentación ofrece un modelo para pensar sobre longevidad de los productos y servicios digitales que diseñamos, y así velar por su eficacia a largo plazo.

Architects Everywhere

Keynote presentation for World IA Day 2016 San Francisco.

Update 2016-03-03: I’ve published an article based on this presentation.


Architecture is everywhere. Look around you: The place in which you are reading these words has an architecture, and somebody designed it. Less obviously, the wesbite, app, and operating system through which these words reach your eyes also have architecture — and this is one which you can design.

As we gather to celebrate the 5th World IA Day, we will ponder the question: In what sense is our work “architecture”?

In this presentation, you will learn:

  • What we mean by “architecture” in IA.
  • How being conscious of the impact of architectural decisions can help you design products that can grow and adapt to changing needs.
  • How you can design more effective architectures.

Information Architecture Essentials

More of our transactions and social interactions are moving online every day. People access these digital products and services using a growing variety of devices: notebook computers, mobile phones, wearables, voice-driven smart assistants, and more.

Good experience requires that these systems be coherent and understandable. As a result, information architecture (IA) is more important today than ever before.

In this fast-paced one-day workshop you will:

  • Understand the primary goals of information architecture
  • Explore how people find information and how IA helps that search effort
  • Learn about the use of conceptual modeling in IA
  • Master basic IA components: organization schemes, labeling systems, and navigation systems
  • Identify the communication skills essential to architecting in multi-disciplinary teams
  • Learn how UX designers communicate IA design concepts to other team members
  • Discover how to create architectures that can evolve over time


The workshop is divided into four parts:

  • Part 1 introduces information architecture
  • Part 2 covers conceptual modeling, which is foundational to good IA
  • Part 3 reviews the standard components used to implement information architectures
  • Part 4 describes essential skills one must master to actually do IA

Hands-on exercises give participants a direct practical understanding of key IA concepts.

About me

I’ve been practicing information architecture for over twenty years, and am currently based in Oakland, CA. I’ve helped “make the complex clear” for organizations ranging from non-profits in the developing world to Fortune-100 corporations.

I’m co-author of Information Architecture: for the Web and Beyond, the fourth edition of O’Reilly’s celebrated polar bear book about IA, and author of Living in Information: Responsible Design for Digital Places. I’m also a former president and director of the Information Architecture Institute.

In addition of working as a consultant, writer, and speaker, I’m also an ​adjunct professor at the California College of the Arts (CCA) in San Francisco, where I teach Systems studio classes to Interaction Design masters students (MDes).

Would you like me to teach this workshop at your organization or event?